Single-point incident management

Recording, tracking and management of all incidents, agreed resolutions, history and associated information.

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Key features include

Central incident register
Rich detail recorded per incident – what, where and when
Incidents grouped by type, category classification and criticality
Capturing of photos of incident scene or reported fault
Recording of impact of incident in terms of code, nature and severity
Recording of cause of incident
Recording of incident resolution
Appointment of investigation team
Planning of immediate actions
Incident tracking and status management
Creations of maintenance, service or inspection orders from the incident
Auto feedback from linked maintenance, service or inspection orders to the incident
Notifications and regulatory reports on incidents
Web based, mobile and cloud access

Total visibility

The Incident Management module drives an incident aware culture and enable the reduction of incident costs by streamlining the incident reporting and subsequent rectification and preventive measure processes.

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Key Benefits Include

Central repository for all reported incidents and their outcomes
Reduced manual efforts involved in incident management by integration with maintenance and service order systems.
Detail data available for incident analysis and reporting
Enables regulatory incident reporting