Support

Purple Window design, develop, sell and support a variety of software products. As part of our deployment process we offer our clients a Multi-Option Enhancement Plan which allow clients to select how much support they do require. We do not publish the bespoke Enhancement Plan on our website but the latter is available for clients via your Account Manager. Also defined in the bespoke Enhancement Plan is the periods under which different version and verticals of our products will be supported.

The product Enhancement Plan does detail support contact information, or else use the contact information defined on this website (http://www.purple-window.com/index.php/contact-us). Apart from our normal support process we do publish frequently asked questions online, on our website. Please always check the Q slist first as your question might already be answered.

We are continually enhancing the products and drive to deliver cutting edge functionality on the latest product platforms. A high-level release plan is available via our Product Sales Team.

Microsoft product support:

Purple-window strive to stay aligned with Microsoft’s own Statement of Direction for Microsoft Dynamics and endeavour future proof our products by releasing necessary updates of our products shortly after releases from Microsoft

For any queries please contact:

Rulf Brits, +27 82 7857381, rulf.brits@purple-window.com or
Andre Klopper, +27 83 4549960, andre.klopper@purple-window.com

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Product Q & A

The system caters for multi meter ageing parameters as well as calendar and forecasts the event which will occur first.

The system caters for multi meter ageing parameters as well as calendar and forecasts the event which will occur first.

The system caters for multi meter ageing parameters as well as calendar and forecasts the event which will occur first.

Job history in terms of planning and actuals is kept for the following:

  • Age of equipment when job was done
  • Resource usage – planned and actual
  • Who worked on the job
  • How long did it take to perform the job
  • For which customer was the job
  • When was the job done
  • Etc.

The system allows you to forecast for any period in advance. It also has the functionality to do multiple what-if’s in terms of planned usage changes.

No, the system has the functionality to set up best practise templates for repetitive tasks. These templates can be applied when a new job is created.

The system allows the user to identify engineering assets by means of any one or more of the following:

  • Serial number
  • Registration number
  • Fleet number
  • Position in the structure

Yes, from the engineering asset register all history can be seen in terms of ageing, failures, job cards and contracts.

Yes. Every plant or equipment structure is based on an object template which can be baselined. The functionality to update a structure is available when the user wants to change the current structure. It auto updates all related specifics accordingly.

A contract can have any number of lines including lines that are billed per billing cycle and once-off lines, in advance or in arrears.